Made by us · Paid service
Eva: short check-in calls between visits.
Eva is a voice service we make. It phones the people you support for a short chat on a schedule you choose, and tells the people you name when something needs attention. It adds contact. It does not replace a visit.
The demo runs in your browser. You allow your microphone and say hello. No sign-up.
How it works
Consent first, then short calls, then your team decides.
The person agrees first
You set up the person Eva will call and the people to tell if there is a concern. Eva then makes an introduction call to ask for consent. Regular calls start only once that consent is recorded. If it is not given, the service does not start.
Eva calls on your schedule
You choose when Eva calls. The conversation can cover mood, routine, medication reminders and how the person is feeling, and it adapts to their pace.
Your team follows up
You choose whether to get a summary after every call or a weekly email. If something sounds serious, Eva contacts the people you set up, in the order you set. They decide what happens next.
Eva is not an emergency service.
Be realistic
Where it helps, and where it does not.
Where it helps
- Gaps between visits, where the alternative is no contact at all.
- Speed. Something said on Tuesday can reach your team on Tuesday, not Thursday.
- Consistency. Everyone is asked, on schedule, including the people who never ring in.
Where it falls short
- It does not notice. A care worker sees a muddled person, closed curtains or someone else in the room. A phone call captures words.
- People say they are fine. A person hears how it was said. Eva cannot.
- Some people find an automated voice confusing or distressing, particularly with dementia or hearing loss.
- It is contact, not care and not company. It should never be the reason a visit is cut.
Your data
What happens to the information.
Calls involve health information about an identified person, so these are the questions to ask any supplier. Here is what we publish, and where to ask for more.
- Consent
- Health information is processed on the basis of explicit consent from the person receiving the calls. They can withdraw it.
- Security
- Conversations and sensitive records are protected in transit and at rest. Processors are bound by contract and receive only the data they need.
- Retention
- Call recordings are deleted after 90 days. Transcripts are anonymised or deleted after one year. Summaries and reports are deleted after two years. After a cancellation, account data is deleted within 30 days, except billing records we must keep.
- Governance
- Data processing agreements are in place with our processors. We hold a data protection impact assessment, have a process for subject access requests and deletion, and have an appointed data protection officer.
Where is the data held? Is there a DPA for us? Anything else?
Ask us and we will answer directly, in writing, before you decide anything.
- Eva’s data security page(opens in a new tab)
- Eva’s privacy policy(opens in a new tab)
- Eva’s terms(opens in a new tab)
Facts on this page checked against Eva’s own pages on .
Before you start
What you need in place.
This is true of any automated check-in service, not only ours.
- Consent from each person, and a simple way for them to stop the calls.
- A named person on your team who reads every alert, every day.
- A plan for what happens when a call is not answered.
- A completed data protection impact assessment.
- A written commitment, ideally to commissioners, that this adds contact and does not replace visits.
Templates that help
Cost
Paid serviceA paid service.
Eva is a paid service for care organisations. Tell us about your service and we will send you a quote.
Want to know more?
Tell us about your service and we will say plainly whether Eva fits, or point you to something else that does.